At gh-aviator-game.com, we are committed to providing a fair and transparent gaming experience. We take all user concerns seriously and have established a formal complaint process to ensure that your issues are addressed promptly and effectively.
If you have a complaint regarding any aspect of our service, please follow the steps below:
- Initial Contact: Contact our customer support team via email at [email protected] or through our live chat. Provide a detailed description of your issue, including any relevant account details, screenshots, or transaction IDs that will help us investigate your complaint. Our support team will acknowledge your complaint within 24 hours and provide you with a reference number for tracking purposes.
- Investigation: Once your complaint has been acknowledged, our dedicated complaints team will conduct a thorough investigation. We aim to resolve all complaints within 7 business days. If additional time is required, we will inform you of the delay and the reasons behind it.
- Resolution: After the investigation, we will provide you with a detailed response outlining our findings and the proposed resolution. This may include actions such as refunds, account adjustments, or other forms of compensation where applicable.
If you are not satisfied with the initial resolution, you can escalate your complaint by contacting our senior management team at [email protected]. Please include your reference number and a brief explanation of why you are dissatisfied with the outcome.
- External Dispute Resolution: If you are still not satisfied with the resolution after escalation, you may contact the Gaming Commission of Ghana or another relevant regulatory body. We will provide you with the necessary contact details upon request.
All complaints are handled with the utmost confidentiality. Your personal information will be used only for the purposes of investigating and resolving your complaint, in accordance with our Privacy Policy.
We are committed to resolving all complaints in a fair and timely manner. Your satisfaction is important to us and we strive to continuously improve our services based on your feedback.
For any questions about the complaint process, please contact us at:
Email: [email protected]